Some Answers to your Questions.

Getting to Know Black Onyx

What kinds of counselling services do you offer?
At Black Onyx Counselling & Wellness, we offer a range of services designed to support your journey toward healing and growth. This includes individual therapy, family and parenting support, child and youth counselling, therapy for neurodivergent clients, and even specialized sessions for burnout or student support. Whatever your needs, our goal is to create a safe, nurturing space for you.

Where are you located?
You can find us at 102-609 William Street, London, Ontario, N6B 3G1. We also offer online counselling sessions across Ontario, so distance doesn’t have to stand in the way of your wellbeing.

How do I book a consultation?
Booking a session is simple! You can schedule a free consultation through our website. This first step allows us to connect, understand your needs, and find the right therapist for you.

Therapy Services

What is individual therapy like at Black Onyx?
Individual therapy is a space just for you — a confidential place where you can explore your thoughts, process emotions, and discover new ways to cope with life’s challenges. Our therapists are here to guide you gently and support your personal growth every step of the way.

What does family and parenting support involve?
Family life can be beautiful and challenging at the same time. Our family and parenting counselling helps you navigate conflict, improve communication, and create a supportive home environment. We meet you where you are and provide guidance that nurtures connection and understanding.

How does children and youth therapy work?
Children and teens often experience the world differently, and our child and youth counselling is tailored to meet them where they are. We help young people process emotions, manage stress, and build confidence — all in a safe, supportive, and non-judgmental space.

Do you offer support for neurodivergent clients?
Absolutely! We provide affirming, neurodivergent-friendly therapy for individuals with ADHD, autism, and other neurodiverse experiences. Our approach is understanding, compassionate, and tailored to help you navigate life while honoring your unique strengths.

Can Black Onyx help with burnout?
Yes! Burnout can leave you feeling exhausted, detached, or overwhelmed. Our therapy sessions help you identify the root causes, restore balance, and reclaim your energy, so you can feel more like yourself again.

What support do you offer for students?
Whether you’re navigating academic stress, life transitions, or identity exploration, our therapy for students provides a safe, supportive space to process your challenges and build resilience.

Meet the Team

Who are the therapists at Black Onyx?
Our team includes compassionate, experienced professionals like Mary Hugessen (Founder & RSW), Dr. Jennifer Conolly (Consulting Psychologist), Tori Lewis (RSW), Mousumi Saha (Registered Psychotherapist), and others. Each therapist brings their own expertise and warmth, ensuring you find someone you feel comfortable with.

Can I choose my therapist?
Yes! We want your experience to feel safe and supported. You can select a therapist based on their specialty, experience, or approach that best suits your needs.

What languages are available?
Our therapists primarily offer sessions in English, and some team members are fluent in Bengali, Hindi, Nepali, Assamese, Urdu, and French, supporting culturally competent care for diverse communities.

Appointments, Fees, and Accessibility

What are the fees for sessions?
Fees vary depending on the therapist and type of service. We understand that therapy should be accessible, which is why we offer sliding scale options and affordable counselling packages. Reach out, and we’ll help you find a plan that works for your budget.

How do I cancel or reschedule a session?
Life happens — we get it! You can reschedule or cancel appointments by contacting us at 226-210-9843 or emailing info@blackonyxcounselling.com.

Additional Services & Resources

Do you offer group sessions?
Yes! Join our free weekly empowerment support group every Monday at 8:00 pm via Zoom. It’s a supportive space for connection, sharing experiences, and learning new coping tools for stress, grief, or emotional overwhelm.

Are there any extra resources for clients?
We provide helpful resources like our guided journal to support self-reflection and personal growth. More tools are coming soon to continue supporting your journey between sessions.

How can I get in touch?
We’d love to hear from you! Call us at 226-210-9843, email info@blackonyxcounselling.com, or use our online contact form to reach our caring team.